April 27, 2020


What It’s Like to Be a Text Crisis Counselor in the Middle of a Pandemic

Kristy Hixon is a teacher in Forth Worth, Texas, who volunteers at theCrisis Text Line, a texting “hotline” for people dealing with anxiety, depression, loneliness or any other mental health issue. As the pandemic has triggered anxiety and isolated millions of people, volunteers like Hixon have been receiving an increasing number of coronavirus-related texts, many from kids who are stuck at home and going through all sorts of crises.

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